Remote IT support can be as simple as a telephone call to our helpline and our business IT support engineers providing help over the phone, without being in front of the computer that needs attention. But it can also mean Remote Control Support, which means our IT support engineers temporarily “Connecting” the computers so we can see your screen on our own computers and can control your mouse and keyboard.
By controlling your mouse and keyboard it makes it much easier to provide you with IT technical support. It’s quicker and much less stressful and all you need is a working internet connection for it to work.
The Silver Cloud Business uses two remote IT support tools depending on the level of support required:
DATTO - A remote IT support and monitoring tool we use as part of our managed service.
LOGMEIN123 – Used for remote IT support with clients who do not want to be on our managed service.
Sector / Charity
The finished project meant that the organisation is now running its IT systems on fully supported software and operating systems, with the latest office applications in a Hybrid cloud environment.
