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IT Helpdesk Support

Introduction

Flexible IT Helpdesk Support

Our IT helpdesk support service is flexible and supports businesses that both have internal IT functions as well as those that don’t.

The Silver Cloud Business IT support team has dedicated IT engineers, collectively with many decades of experience in supporting business IT systems and are able to get 96% of issues resolved remotely and within 30 minutes, with the client only making one call for the problem.

We are here to support your business.
Our approach

Our IT Helpdesk Support Solution

The Silver Cloud Business has helped businesses with helpdesk support in Wiltshire, Hampshire and Dorset. We use Autotask for our IT helpdesk solution, allowing us to keep track of issues that our clients may have experienced.

This level IT support allows us to not only build a knowledge base, allowing much faster resolution if the same problem is experienced elsewhere, but so we can also provide a monthly report to each client detailing what has happened and how much time has been spent on each problem that they may have experienced.

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Featured Case Study

Sector / Charity

What our clients say - Salisbury Foodbank

Maria Stephenson - Salisbury Foodbank Manager

Silver Cloud understood our needs as a small charity in a larger network of charities and have been instrumental connecting our core team and trustees via MS365, including training, network support and telephony. We are confident our documents are safe and secure. Silver cloud are not just at the end of the phone, they are physically by your side when you need them to be. Providing solutions to external internet outages to allow us to continue supporting people in crisis in our community. They have also been kind to gift us charitable laptops when our outreach has expanded. Our charity is driven to support local people, working alongside local business’ is just as important to us. Their engineers have become part of our extended foodbank family.

The Silver Cloud Business Can Help Transform How Your Business Operates and Collaborates.

Contact us today for more information or advice about IT Helpdesk Support and how it can help benefit your business.

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