Sector / Charity
Cloud Migration in Salisbury for Charity Plantlife
A solution designed that provided all of the benefits of cloud migration with still being able to sweat the existing assets that are not being migrated yet.
IT Helpdesk Support
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Introduction
Flexible IT Helpdesk Support
Our IT helpdesk support service is flexible and supports businesses that both have internal IT functions as well as those that don’t.
The Silver Cloud Business IT support team has dedicated IT engineers, collectively with many decades of experience in supporting business IT systems and are able to get 96% of issues resolved remotely and within 30 minutes, with the client only making one call for the problem.
We are here to support your business.
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Our approach
Our IT Helpdesk Support Solution
The Silver Cloud Business has helped businesses with helpdesk support in Wiltshire, Hampshire and Dorset. We use Autotask for our IT helpdesk solution, allowing us to keep track of issues that our clients may have experienced.
This level IT support allows us to not only build a knowledge base, allowing much faster resolution if the same problem is experienced elsewhere, but so we can also provide a monthly report to each client detailing what has happened and how much time has been spent on each problem that they may have experienced.